Communication Skills for Successful Health Care Team Relationships | Western Region Public Health Training Center

Course Summary:

This recorded webinar reviews communication and group dynamic issues that can impact the working relationship within health care teams. Participants will learn tools and resources to help improve communication and group interactions to help support successful health care teams.

Learning Objectives:

Recognize and understand the importance of communication and relationship development in the development of, and ongoing work of a health care team.
Identify communication strategies for participants to use to foster better communication within their own health care team.
Understand the theory of group dynamics and how it applies to health care teams.
Recognize the characteristics of an effective and an ineffective team and identify strategies to move a team from ineffective to effective.

Presenter:
Cathy Frey has over twenty-five years of experience working in a variety of different health care organizations. Currently, Ms. Frey serves as the Chief Executive Officer for the Central Valley Health Network (CVHN), a network of community health centers located throughout 20 counties in California’s Central Valley. Prior to joining CVHN, Ms. Frey served as the Executive Director for the Alliance for Rural Community Health and as Director of Health Policy and Resource Development for the Redwood Community Health Coalition. She has held administrative positions in large hospitals, private practices and coordinated the Continuing Education Program for Physicians at the California Medical Association. Ms. Frey is a member of the Board of Directors for the California Primary Care Association where she served as the Chair of the Board from 2009-2010. Nationally, Ms. Frey continues to serve on several committees of the National Association for Community Health Centers, including the Rural Health, Legislative and Health Policy Committees.

Continuing Education Information: 1.0 CECH (6/22/2020)

CHES Provider number: 99036

Disclosures: The planners, reviewers, and authors have no declared conflicts of interest

This webinar is made possible through funding provided from the Office for the Advancement of Telehealth, Office of Health Information Technology, Health Resources and Services Administration, DHHS (G22RH24749) and is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under UB6HP27880 and Affordable Care Act (ACA) Public Health Training Centers. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.

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