Improving Your Practice and Advocacy of Cultural Competence through the Skills-based ASCN Model

Course Summary:

This archived webinar was designed as an inter-professional training for all healthcare providers. Nurses, pharmacists, and doctors, both in practice and in training, as well as PA’s, MA's, front desk staff, receptionists, and other staff can benefit from learning about improving cultural competency skills and practices though identifying and removing potential roadblocks to care experienced by patients from different population groups. This webinar focuses on the Culturally and Linguistically Appropriate Services (CLAS) standards of the US Department of Health and Human Services (HHS) Office of Minority Health (OMH), health disparities, and a skills-based approach to culturally competent care: the ASCN model (Ask, Share, Compare and Negotiate).

Learning Objectives:

  1. Describe the ASCN (Ask, Share, Compare, and Negotiate) model and how this skills-based approach to culturally competent care can be applied to your clinical setting.
  2. Demonstrate familiarity with the Culturally and Linguistically Appropriate Services (CLAS) standards of the US Department of Health and Human Services (HHS) Office of Minority Health and how they impact the ethical responsibilities of medical service providers.
  3. Define “health disparities” and how they disproportionately affect ethnic and racial minority populations in the United States.
  4. Recognize that “ethnicity,” “race,” and “culture” are fluid categories that overlap and also include other aspects of identity that can include religion, sexual orientation, gender, class, etc.


John Bormanis, PhD, is a Research Assistant Professor in the Department of Family and Community Medicine at the University of Arizona (UA) and works as a cultural competence training specialist in the Office of Diversity and Inclusion (ODI) at UA Health Sciences. He has been working on improving healthcare access for underserved and minority populations for over 20 years and has led cultural competence training sessions for nurses, physicians, residents, medical students, psychology graduates, and other healthcare professionals. 

Randa M. Kutob, MD, MPH is a tenured Associate Professor of Family & Community Medicine (FCM) and the Director of the University of Arizona, College of Medicine’s (UA COM) Office of Continuing Medical Education. She is board-certified in Family Medicine and has been in clinical practice for more than 20 years. She has co-authored several online continuing medical education courses on topics such as culturally competent medical care; breast cancer diagnosis; intimate partner violence; and the management of chronic pain.

Continuing Education Information:  1.0 CECH (5/3/2020); 1.0 CPEU (5/3/2020); 1.0 CNE (3/5/2021)

This educational activity is jointly provided by the Western Region Public Health Training Center and the University of Arizona Continuing Nursing Education.

University of Arizona Continuing Professional Education is an approved provider of continuing nursing education by the Continuing Nursing Education Group, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.


CPEU Accredited Provider number: 21216

CHES Provider number:  99036

Disclosures:  The planners, reviewers, and authors have no declared conflicts of interest

Register for this course HERE