Mediation Skills: Peaceful Resolution and Soothing Communication Tips

Original Webinar Recorded: Friday, June 15, 2018

Organized and sponsored by:

  • University of Hawai‘i —Office of Public Health Studies &
  • Hawai‘I Public Health Training Hui (Collaborative) 

UH-OPHS Logo   HPH Hui Logo

Course Summary:

Mediation is at the core of dispute resolution. By educating and helping people to resolve conflict, their quality of life is enhanced and as well as that of their family, friends, neighbors and co-workers. The Mediation Center of the Pacific, Inc. provides Hawai‘i residents with peaceful approaches to working through conflict through programs and processes that meet the unique needs of Hawai‘i’s culturally diverse population.

Learning Outcomes:

  • Discuss the techniques for good negotiation and dispute resolution.
  • Examine how to practice processes needed to advance negotiation to peaceful resolution.
  • Share case studies of how people have negotiated and resolve conflict creatively.

Duration: ~ 1.5 hours

Continuing Education Information: 1.5 CHES, 1.5 CPEU for RDs, 1.5 CNEs for RNs.

This activity is co-sponsored with the University of Arizona’s College of Nursing CPE Unit for 1.5 contact hours. The University of Arizona Continuing Professional Education is an approved provider of continuing nursing education by the Continuing Nursing Education Group, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

Guest Speaker: Tracey Wiltgen, Esq.

Executive Director of The Mediation Center of the Pacific, Inc.

Speaker Bio:

Tracey Wiltgen, Esq., is the Executive Director of The Mediation Center of Pacific, Inc. a not-for-profit corporation that serves over 6,000 people annually through direct mediation and dispute resolution processes that enable people to resolve a broad array of disputes. Tracey has successfully mediated and facilitated hundreds of conflicts, as well as created customized dispute resolution program to address community needs, including the Kupuna Pono and Early Access Landlord-Tenant Programs.

Tracey is an adjunct professor at the University of Hawai‘i’s William S. Richardson School of Law and the Matsunaga Peace Institute’s program on Conflict Resolution.  She has also conducted trainings and workshops on Conflict Resolution, Facilitation and Mediation throughout Hawai‘i, the U.S. and Asia Pacific Region. Tracey graduated Cum Laude with a B.S. from Gonzaga University, an M.S. from the University of Hawai‘i, and a J.D. from William S. Richardson School of Law.

Register for this course HERE.